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Cielo MedSolutions’ Company Blog

"Welcome to our company blog. Within these blog posts, we hope to share our insights on clinical quality management, the patient-centered medical home, chronic disease management in primary care, evidence-based medicine, and the use of technology in ambulatory care settings."

- David Morin, CEO and Donald Nease Jr., MD, Chief Medical Officer

Thursday, August 30, 2007

Our Philosophy

Clinical Quality Management is a team sport.

We're finding that is somewhat of a radical concept. Unfortunately, as the administrative burdens of medical practice have evolved, there has evolved a separation of folks who have patient care responsibilities and those that manage the business side. Naturally, the people working on the business end are those who are in closest contact with payers and are seeing the potential or feeling the pressures of pay for performance. Because of the artificial separations between patient care and the business side, there may be some attractiveness to quality solutions that require little or no participation of those on the patient care side.

We take a different approach. We believe that fundamentally, everyone involved in healthcare from the reception desk to the clinicians to the administrative side are there to take the best possible care of their patients. Cielo Clinic is designed to let everyone play a part in improving care. Our problem lists are clinician verified so they are clinically optimized, as opposed to being optimized for payers. We provide action lists at encounters that clinicians, nurses and medical assistants can use to see: What is this patient due for today? We provide call lists so that nurses or others in the office can reach out to remind patients of their needed services. We provide reports that administration can use to determine not only what percentage of patients have not had their needed services, but who has services that have been ordered, refused or discussed.

If you believe, like us, that it's time to get everyone back on the same page so you can focus together on quality, Cielo Clinic is designed with that goal in mind. Fundamentally we believe, Clinical Quality Management is a team sport.

Don Nease, MD
Chief Medical Officer
Cielo MedSolutions
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